Shipping policy

Shipping Policy

1. General Shipping Information

• Mallqaat only ships to Kuwait from its own warehouses.
• Orders are usually processed within 2-3 Working days Then ship it via shipping companies..

2. Shipping costs
Shipping costs are calculated based on weight, dimensions and destination. Prices will be displayed upon order completion.

3. Delivery times
Regular shipping usually takes 7-12 Working days. Delivery times may vary due to unexpected factors such as customs delays.

4. Tracking
When the order ships, a tracking number will be provided if provided by the supplier, allowing customers to monitor their shipments.

5. Delay or loss of packages
In the event of a delay, customers can contact our support team for assistance. Lost or delayed packages will be investigated and, if eligible, replaced or refunded.

6. Customs duties and taxes
Customers are responsible for any customs duties or taxes imposed by customs in Kuwait. mallqaat.com cannot predict these costs as they vary depending on the shipment.

7. Wrong address
If the customer provides an incorrect address, additional shipping costs may be charged. Mallqaat does not accept responsibility for orders delivered to an incorrect address provided by the customer.

8. Damaged or incorrect items
If the product arrives damaged or wrong, please contact Mallcat Customer Service within 48 hour From receiving the product.