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FAQs

What is your return policy?

We offer a 14-day return policy for most items. If you are not completely satisfied with your purchase, you can return the item in its original condition within 14 days of receipt for a full refund or exchange. Please visit our Return Policy page for detailed instructions and conditions.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website under the "Track Order" section or on the carrier’s website to monitor the status of your delivery.

What should I do if I receive a damaged or defective item?

We apologize for any inconvenience caused by receiving a damaged or defective item. Please contact our customer service team within 7 days of receiving the product with your order number and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible

Can I modify or cancel my order after it has been placed?

We aim to process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee changes or cancellations once an order is placed, we will do our best to accommodate your request

Are your products authentic?

Yes, all our products are 100% authentic. We enforce strict policies to ensure that every vendor on our platform only sells genuine items. Our commitment to quality and authenticity means we carefully vet all our vendors and their products.

هل لديك أي أسئلة؟

نحن هنا للإجابة على جميع استفساراتك.

تابعونا على السوشيال ميديا

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